regulated health data

Researching how analysts work with national health data

UX research inside Canada's national health-data authority — where privacy, governance, and real analyst workflows all had to be held at once.

roleUX Research Analyst
methodsfill in
contextCIHI
year2023
images/cihi-hero.jpg — a workflow diagram or anonymised artifact (optional)
tl;dr
write this lastOne or two sentences: what was the project, and what changed because of your research? Write it last, once the study below is clear.
context

The situation

promptSet the scene: what is CIHI, who were the internal users/analysts you studied, and what problem prompted the research? Note the constraint that makes this impressive — you were doing UX research on top of regulated health data, with the governance that implies.
research question

What I set out to answer

promptThe core question(s). Frame around the analyst's actual work: what were they trying to do, and where did the tools or process get in the way?
methods

What I actually did

promptYour study design and your specific role as the co-op researcher. Recruitment within an institution, what methods you ran, how you handled sensitive-data constraints in the research itself. Name the analytical functions you used (this was your open question — pin it down here).
key findings

What we found

prompt — 2 to 4 findingsThe findings that changed how the team understood their users. Each: claim + evidence. Even if the project was scoped, show you produced defensible insight.
impact

What changed

promptWhat the team did or could do differently. If the impact was bounded by the co-op timeframe, say so honestly and describe the recommendation you handed off.
reflection

What I'd carry forward

promptLimitations honestly stated, what you'd do differently, and what the work taught you as a researcher.